Privacy Policy
Last Updated: October 24, 2024
This Privacy Policy explains how KOLAB collects, uses, and discloses your personal information when you use LOOP at loop.kolabcollection.com (the "LOOP Platform") and its integration with kolabcollection.com. This policy supplements our Terms of Service and KOLAB's Privacy Policy. By using LOOP, registering an account, or making transactions on the platform, you accept the terms of this Privacy Policy.
LOOP is operated by KOLAB Ltd. The words "user", "you" and "your" in this Privacy Policy refer to a user of the LOOP Platform.
Information We Collect
We collect personal information through direct submission, platform integration, automatic collection, and cross-platform sharing. When you use LOOP, we collect information you provide directly to us, including account identifiers such as your name, email address, phone number, and shipping information. Through our integration with KOLAB, we access your existing account information, digital wardrobe contents, and store credit information to provide seamless service across both platforms.
Our platform automatically collects certain information about your device and usage patterns, including device identifiers, IP address, browsing history, and platform interaction data. This information helps us improve our services and ensure platform security.
Given the integrated nature of LOOP and KOLAB, we maintain synchronized records of your account details, store credit transactions, purchase history, and authentication status across both platforms. This includes information about your digital wardrobe, NFC authentication data, and cross-platform transaction history.
Information Usage and Integration
Your personal information is used to facilitate the core functions of LOOP and ensure seamless integration with KOLAB. We use this information to process transactions, maintain your digital wardrobe, track store credits, and authenticate items through NFC technology. When you participate in the LOOP platform, whether buying or selling, we process and store transaction data to manage store credit distributions, verify deliveries, and maintain accurate platform records.
Cross-Platform Data Sharing
As LOOP operates as an integrated component of KOLAB, information flows between both platforms to provide you with a unified experience. Your store credit balance, transaction history, and digital wardrobe are synchronized across both platforms in real-time. This integration allows you to seamlessly use store credits earned on LOOP for purchases on either platform, while maintaining a comprehensive record of your activities.
NFC Authentication and Digital Wardrobe
Our platform collects and stores data from NFC-enabled KOLAB products to verify authenticity and maintain accurate digital wardrobe records. This includes product authentication data, ownership history, and transfer of ownership records. The digital wardrobe system automatically updates based on your purchases and successful sales, creating a dynamic record of your KOLAB items eligible for resale.
Store Credit System Data
We maintain detailed records of store credit transactions, including credits earned from sales, credit usage across both platforms, and credit balance updates. This information is processed and stored to ensure accurate credit distribution and usage tracking, while maintaining platform integrity and preventing fraudulent activities.
Data Security and Storage
We implement comprehensive security measures to protect your personal information, transaction data, and store credit records across both LOOP and KOLAB platforms. While we maintain robust security protocols, no electronic platform can guarantee absolute security. Your information is stored on secure servers, with store credit and transaction data receiving additional encryption protection. We maintain backup systems and regular security updates to protect against unauthorized access, alteration, or data loss.
Information Sharing
We share your information only as necessary to provide LOOP's services and maintain platform integration with KOLAB. This includes sharing data with:
Our service providers who assist in processing transactions, shipping items, and maintaining platform functionality. These providers are bound by strict confidentiality agreements and may only use your information to perform their designated functions. We may share relevant transaction data with shipping partners to facilitate delivery, payment processors to complete transactions, and authentication services to verify NFC data.
Within our integrated platforms, information flows between LOOP and KOLAB to maintain accurate records of store credits, digital wardrobe contents, and transaction histories. This internal sharing is essential for providing seamless service across both platforms.
We may also disclose information when required by law, to protect our legal rights, or in the event of a corporate restructuring. We do not sell your personal information to third parties.
Your Rights and Choices
You maintain control over your personal information across both LOOP and KOLAB platforms. You may access, update, or request deletion of your account information by contacting us at loop@kolabcollection.com. Note that certain information must be retained for legal or business purposes, such as completed transaction records and store credit histories.
Marketing Communications and Platform
Updates You can control what communications you receive from LOOP by adjusting your preferences or opting out of promotional messages. However, you will continue to receive essential transaction-related communications, including order confirmations, shipping updates, and store credit notifications. These operational messages are necessary for platform functionality and cannot be opted out of while maintaining an active account.
California Privacy Rights
California residents have specific rights regarding their personal information. Upon verified request, you may ask about categories of personal information we collect, the sources of this information, our use purposes, and any third parties with whom we share the information. You may also request deletion of your personal information, subject to certain exceptions necessary for platform operations, such as completed transactions and store credit records. To exercise these rights, contact us at loop@kolabcollection.com.
Cookie Policy and Tracking Technologies
Like most online platforms, LOOP uses cookies and similar tracking technologies to enhance user experience and platform functionality. These technologies help us maintain your login status across LOOP and KOLAB, track store credit balances, and provide seamless integration between platforms. You can modify your browser settings to control cookie preferences, though this may impact certain platform features.
Children's Privacy
LOOP is designed for users 18 and older, as our platform involves financial transactions and resale activities. We do not knowingly collect information from individuals under 18. If we discover we have collected information from a minor, we will promptly delete it. Parents or guardians who believe we may have collected information from a minor should contact us at loop@kolabcollection.com.
Changes to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal compliance. When we make material changes, we will notify you by posting the updated policy on loop.kolabcollection.com and updating the effective date. Your continued use of LOOP after such changes indicates your acceptance of the updated policy.
Contact Information
For questions or concerns about this Privacy Policy, your personal information, or LOOP's privacy practices, please contact us at loop@kolabcollection.com. We aim to respond to all inquiries promptly and address your privacy concerns thoroughly.