LOOP Terms of Service
Last Updated: October 24, 2024
Introduction
LOOP (loop.kolabcollection.com) is a circular fashion platform operated by KOLAB Ltd, designed to extend the lifecycle of premium KOLAB products through a innovative store credit system. These Terms of Service ("Terms") govern your use of LOOP, including all platform features, transactions, and credit systems. By accessing or using LOOP, you acknowledge and agree to these Terms, which supplement your existing agreements with KOLAB.
Privacy and Data Handling
Your privacy matters to us. Our Privacy Policy, available at loop.kolabcollection.com/privacy, explains how we collect, use, and protect your personal information across the LOOP platform. This includes details about our integrated data handling with KOLAB, store credit tracking, NFC authentication data, and digital wardrobe management. The Privacy Policy forms an essential part of these Terms, and by using LOOP, you agree to the data practices described therein. We encourage you to read the Privacy Policy carefully to understand how your information is handled across both platforms.
Platform Access and Eligibility
LOOP is currently available exclusively to United States residents aged 18 or older. All transactions must be conducted in US Dollars, and shipping is restricted to US addresses. As LOOP operates as an integrated component of KOLAB, you'll access the platform using your KOLAB account credentials. This integration ensures seamless movement between platforms while maintaining unified account security.
Digital Wardrobe and Authentication
Your LOOP digital wardrobe automatically displays eligible KOLAB items following confirmed deliveries. This system maintains an accurate record of your authentic KOLAB purchases, whether acquired directly from KOLAB or through LOOP. Each item features NFC authentication technology, helping ensure product authenticity and enabling smooth ownership transfers within our ecosystem.
Store Credit System
Our store credit system forms the foundation of LOOP's circular fashion model. When you sell an item, you'll receive credits worth 95% of the sale price, with LOOP retaining a 5% commission. These credits hold a fixed value (100 credits = $1 USD) and can be used across both LOOP and KOLAB platforms. While credits have no cash value and cannot be transferred between accounts, they provide a flexible way to reinvest in quality KOLAB pieces.
The Selling Process
When listing items on LOOP, accuracy and honesty form the cornerstone of our community trust. Your listing should reflect the item's true condition, categorized within our standardized condition ratings. Like New items, retaining original tags, command 70% of original value, while Very Good items showing minimal wear align with 50%. Fair condition items displaying noticeable wear correspond to 30%, and As Is items requiring attention warrant 10%. Upon successful sale, you'll have 3-5 business days to ship your item, with tracking information required within 48 hours of shipment. This structured timeline ensures reliable service for all users.
The Buying Experience
Purchasing through LOOP offers a unique blend of value and trust. While all sales are considered final, reflecting our "as-is" marketplace nature, we maintain clear standards for buyer protection. Should you receive an item significantly misrepresented, incorrect, or damaged during shipping, you'll have 48 hours from delivery to report your concern. Our platform supports various payment methods, including store credits, which you may combine with traditional payment options to maximize value.
Cross-Platform Integration
Your LOOP experience seamlessly integrates with KOLAB's ecosystem. Store credits earned through LOOP sales can be applied to purchases on either platform, reflecting our commitment to flexibility and value. Your digital wardrobe automatically updates across both platforms, ensuring accurate inventory tracking and authentication status. This integration extends to account management, payment processing, and credit balance monitoring, providing a unified shopping experience.
Platform Rules and Community Standards
Account Integrity
The success of LOOP relies on maintaining a trusted community of buyers and sellers. We carefully monitor platform activity to ensure fairness and security. Your account privileges depend on adherence to our standards, including accurate item representation, timely shipping, and respectful communication. While we strive to maintain open access, certain behaviors may result in account restrictions or termination. These include selling non-authentic items, repeated shipping delays, pattern of complaints, or attempts to circumvent our credit system.
Communication and Interaction
All transaction-related communication should occur within LOOP's platform, ensuring transparency and security for all parties. When discussing items or arranging shipment, maintain professional courtesy and clarity. Our system preserves communication records to facilitate dispute resolution and maintain platform integrity. While we encourage community engagement, sharing personal contact information or arranging off-platform transactions compromises the safety measures we've established to protect our users.
Platform Evolution
LOOP continuously evolves to better serve our community. We may introduce new features, adjust credit systems, or modify platform functionality to enhance user experience. While commission rates and core features remain stable, we reserve the right to implement improvements with appropriate notice. Your continued use of LOOP following any changes indicates acceptance of these modifications. We strive to maintain transparency about platform updates through regular communications.
Transaction Tracking and Security
Our platform employs comprehensive tracking systems to monitor transactions, verify shipping progress, and authenticate items through NFC technology. This infrastructure ensures accurate credit distribution, maintains digital wardrobe integrity, and provides transaction security. Every sale generates detailed records, from initial listing through final delivery confirmation, creating a transparent and verifiable transaction history.
Liability and Platform Assurances
Service Understanding
While LOOP strives to provide consistent, reliable service, our platform operates on an "as-is" basis. We maintain regular system updates and security measures but cannot guarantee uninterrupted access. Technical maintenance, system upgrades, or unforeseen issues may occasionally affect platform availability. We address such interruptions promptly to minimize impact on our users' experience.
Responsibility Parameters
LOOP serves as a platform connecting KOLAB product owners, facilitating transactions through our store credit system. While we provide the infrastructure for these exchanges, certain elements fall outside our direct control. These include shipping carrier performance, item condition variations within stated categories, and delivery timing. We cannot assume liability for circumstances beyond our reasonable control, such as customs delays, weather impacts on shipping, or carrier handling.
Dispute Resolution
Our approach to resolving disputes emphasizes fairness and transparency. When issues arise, we examine transaction records, communication history, and relevant documentation to reach equitable solutions. For condition disputes, we rely on detailed listing descriptions, photos, and our standardized condition categories as reference points. Credit-related concerns receive priority attention, with resolution typically occurring within 5-10 business days.
Platform Protection
To maintain platform integrity, users agree to indemnify LOOP/KOLAB against consequences arising from policy violations, unauthorized activities, or misrepresentation. This protection extends to our integrated credit system, authentication processes, and transaction framework. Users acknowledge responsibility for maintaining accurate listings, proper shipping practices, and honest communication.
General Provisions and Support
Geographic Scope and Legal
Framework LOOP operates exclusively within the United States, with all transactions and operations governed by applicable U.S. laws. Our services, including store credit systems and shipping arrangements, function within this jurisdiction. Users must comply with both federal regulations and their local state laws while using our platform. This geographic focus allows us to maintain consistent service standards and reliable shipping timeframes across our user base.
Policy Updates and Modifications
The evolving nature of circular fashion and digital commerce occasionally requires updates to our terms and policies. We maintain the right to modify these terms, providing notice of significant changes through platform announcements and email communications. While core features like our credit system remain stable, operational adjustments may occur to improve service quality or adapt to market conditions. Your continued platform use following such updates constitutes acceptance of modified terms.
Platform Support and Communication
Our dedicated support team manages all LOOP-related inquiries through loop@kolabcollection.com. Whether you're seeking assistance with credit balances, transaction details, shipping concerns, or general platform guidance, we aim to provide prompt, thorough responses. For time-sensitive matters like delivery issues or credit discrepancies, we prioritize quick resolution to maintain smooth platform operation.
Questions and Support:
By using LOOP, you join a community committed to extending the lifecycle of quality KOLAB products through thoughtful resale and responsible consumption. Our platform continues to evolve with our users' needs while maintaining our core mission of facilitating sustainable fashion practices through innovative technology and trusted transactions.