About LOOP Items

· All items are authentic KOLAB pieces
· Pre-loved by fellow KOLAB customers
· Each item carefully reviewed- Multiple payment options including store credits

Before You Buy

Understanding "As-Is" Sales
All sales are considered final Items come as described in listings Photos and descriptions are crucial reference points Previous owner history is tracked through our system Condition ratings affect pricing

Making Your Purchase
Review all photos carefully Read full item description Check measurements when provided Verify condition rating Consider original retail price versus current price

Payment Options
Use store credits, regular payment, or combination Store credits are applied first Regular payment methods complete any remaining balance All transactions in USD only Secure payment processing

Understanding Item Conditions

% of original prices

How to Shop

Browsing Items
· Browse collections like you would on KOLAB
· Filter by size, color, condition

Each listing shows:
· Original KOLAB price
· Current condition
· Detailed description- Seller's notes

Making a Purchase
Payment Options:
· Use regular payment methods
· Apply store credits
· Combine credits with other payment methodsUsing

Store Credits:
· Enter amount in cart
· System validates available balance
· Credits applied before final payment

After Purchase
Track Your Order:
· View status in "My Orders"
· Track shipment through Order Details page
· Receive email updates

Delivery & Inspection
· Track your order through provided tracking number
· Inspect item immediately upon delivery
· 48-hour window to report issues
· Document any concerns with photos
· Contact loop@kolabcollection.com for support- Item automatically added to your wardrobe- Ready for future resale if desired

Need to Make a Claim?

· Valid Reasons for Claims
· Item significantly different from description
· Wrong item received
· Damage during shipping
· Condition grossly misrepresented
· Must file within 48 hours of delivery
· Making a Claim
· Take clear photos of issues
· Reference original listing
· Contact support immediately: loop@kolabcollection.com
· Keep all packaging
· Await further instructions

Your Digital Wardrobe

· All LOOP purchases appear here after delivery
· View purchase history- Access item details
· Option to "Pass it Down" when ready

Tips for Smart Shopping

· Check item condition descriptions carefully
· Review all photos- Read seller's notes
· Compare prices across conditions
· Consider using store credits for best value

Protection & Security

By using LOOP, you will experience:
· Secure payment processing
· Verified KOLAB items only
· Tracked shipping
· Customer support assistance

Need Help?

If you need further assistance please contact loop@kolabcollection.com.

More Guides

Getting Started Guide (account setup, basic navigation)

Buyer's Guide (shopping, payments, tracking)

Wallet Guide (credits, transactions)

FAQs