Understanding Your Wallet

What Are Store Credits?
· Digital currency for LOOP and KOLAB purchases
· Earned through selling on LOOP
· Value: 100 credits = $1 USD
· No expiration date
· Non-transferable between accounts

Checking Your Balance

· Navigate to "My Wallet"
· View current credit balance
· See transaction history (top 15 transactions)
· Track credits earned and spent
· Monitor which platform credits were used on (LOOP or KOLAB)

Earning Credits

Through Sales:
Earn 95% of sale price in creditsExample:
Item sells for $100
You earn 9,500 credits ($95)5% LOOP commission

When Credits Appear:
After buyer receives item
Delivery confirmation required
Automatic credit to your wallet
Email notification sent

Using Your Credits

Where to Use:
LOOP marketplace
KOLAB website
Combine with other payment methods

How to Apply Credits:
Add items to cart
Enter credit amount at checkout
System validates your balance

Cannot exceed:
Available balance
Total cart value

Transaction History

· View all credit transactions
· Track earnings from sales- Monitor credit usage
· Identify transaction platforms
· Reference order numbers

Tips for Managing Credits

· Monitor your balance regularly
· Keep track of pending credits
· Plan purchases around expected earnings
· Combine credits with sales for maximum value
· Check both LOOP and KOLAB for spending options

Common Questions

Credit Balance:
· Credits showing incorrectly? Refresh page
· Missing credits? Check delivery status
· Need transaction details? Review history

Credit Usage:
· Can't apply credits? Verify balance
· Problems at checkout? Contact support: loop@kolabcollection.com
· Questions about value? Check conversion rate

Need Help?

If you need further assistance please contact loop@kolabcollection.com.

More guides

Getting Started Guide (account setup, basic navigation)

Buyer's Guide (shopping, payments, tracking)

Wallet Guide (credits, transactions)

FAQs